Description
Serve guests at the counter or steam table by taking and assembling orders, preparing basic foods and beverages, processing payments, and maintaining clean, stocked service areas.
- • Greet customers and take orders at the counter or takeout window.
- • Enter orders into the POS and compute bills.
- • Accept cash and card payments and make change.
- • Issue receipts, order numbers, and pickup tickets.
- • Prepare simple foods and beverages per recipes and safety standards.
- • Brew coffee and tea and fill beverage containers.
- • Prepare and serve fountain drinks, shakes, or frozen desserts.
- • Assemble, wrap, and bag menu items for dine-in or takeout.
- • Add relishes, condiments, and garnishes as requested.
- • Select items from warmers, steam tables, or storage and place on trays.
- • Deliver orders to the kitchen and pick up completed items.
- • Hand completed orders to customers and verify accuracy.
- • Restock cups, lids, condiments, utensils, and packaged foods.
- • Monitor inventory levels and report shortages.
- • Replenish foods at serving stations following holding guidelines.
- • Clean and sanitize counters, steam tables, and equipment.
- • Sweep, mop, and wash dishes to maintain sanitation.
- • Collect dirty dishes and return them to the kitchen.
- • Clean and organize service, dining, and kitchen areas.
- • Follow food safety, allergen, and hygiene procedures.
- • Count and reconcile the cash drawer at shift change.
- • Respond to customer questions, comments, and complaints or escalate as needed.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
