Description
Directly supervise and coordinate shipping operations, staff, and outbound material movement to ensure accurate, timely, cost-effective, and compliant shipments.
- • Plan shipping schedules and assign dock, packing, and staging duties to meet order cutoffs and volume spikes.
- • Collaborate with warehouse, customer service, and carriers to resolve shipping issues.
- • Review pick, pack, and load activities during and after processing to ensure accuracy and condition.
- • Transmit and explain shipping orders, priorities, and special handling requirements.
- • Verify items, quantities, lot or serial numbers, and packaging against orders and shipping documents.
- • Notify stakeholders of shipped items, delays, damages, or exceptions.
- • Plan palletization and trailer loading sequences for route, weight, and cube optimization.
- • Evaluate shipping team performance and complete appraisals.
- • Assist with complex shipments and perform hands-on packing, labeling, or loading as needed.
- • Maintain shipping records, BOLs, manifests, EDI or scan logs, and KPIs; approve time and labor entries.
- • Hold shift meetings on safety, quality, and service updates.
- • Coach employees on work practices, growth, and career development.
- • Inspect shipping equipment - pallet jacks, forklifts, stretch wrappers, and scales - for wear and compliance.
- • Address personnel problems and escalate complex cases to management or HR when needed.
- • Recommend promotions, transfers, recognition, or disciplinary actions.
- • Assess training needs and provide instruction on WMS, scanners, packaging, and carrier systems.
- • Schedule pickups and select carriers, service levels, and modes to meet delivery requirements.
- • Ensure compliance with export, hazmat, and carrier requirements and prepare required documentation.
- • Estimate labor, materials, and dock capacity needed for upcoming waves or projects.
- • Assist with budget tracking, freight audits, chargeback prevention, and policy development.
- • Inspect shipping docks and staging areas for maintenance and housekeeping needs.
- • Participate in hiring by screening, interviewing, and recommending shipping staff.
- • Monitor and reorder shipping supplies such as cartons, dunnage, tape, labels, and pallets.
- • Enforce safety procedures, PPE use, equipment lockout, and OSHA or DOT compliance in the shipping area.
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Related Pathways
Supply Chain & Transportation
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
