Sales Development Representative (Sales Development Rep)
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsDescription
Generate and qualify pipeline for the sales team through outbound and inbound prospecting. Engage decision-makers, educate on offerings, and book meetings or demos for account executives while maintaining accurate CRM data and meeting activity targets.
- • Research target accounts and contacts to identify potential buyers within the ideal customer profile.
- • Prospect through cold calls, emails, social selling, and sequences to generate interest.
- • Respond promptly to inbound inquiries from web forms, chat, and events.
- • Qualify leads using agreed criteria such as need, authority, timeline, and budget.
- • Conduct brief discovery calls to understand pains and solution fit.
- • Educate prospects on product use cases, benefits, and pricing ranges at a high level.
- • Handle initial objections and questions, escalating complex issues as needed.
- • Schedule meetings or demos for account executives and confirm attendance.
- • Ensure clean lead handoff with detailed notes, recordings, and next steps.
- • Update and maintain accurate lead, contact, and activity data in the CRM.
- • Meet or exceed daily and weekly activity and pipeline creation targets.
- • Personalize outreach with account-based insights and relevant content.
- • Nurture early-stage prospects with cadences and follow-ups until sales-ready.
- • Collaborate with marketing on campaigns, events, and messaging; share feedback.
- • Track and report on funnel metrics, conversion rates, and lead source performance.
- • Adhere to lead routing rules and service-level response times.
- • Use sales engagement tools to optimize productivity and A/B test messaging.
- • Stay current on product updates, competitors, and market trends.
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Marketing & Sales
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Last reviewed: Jan 2026