Description
Plan, direct, and coordinate the governance, operations, maintenance, and resident services of homeowner and condominium associations. Partner with boards to enforce covenants, manage budgets and reserves, oversee vendors and common areas, ensure regulatory compliance and risk management, and foster effective communication and community engagement.
- • Partner with boards to set priorities, implement policies, and report on financial and operational performance.
- • Prepare annual operating budgets, reserve schedules, and monthly financial statements for the association.
- • Direct collection of assessments, fees, and fines; manage payables and reconcile operating and reserve accounts.
- • Maintain association records, including owner rosters, meeting minutes, contracts, work orders, and compliance logs.
- • Plan, schedule, and coordinate maintenance and capital projects for common areas and amenities.
- • Inspect grounds, facilities, and equipment to identify maintenance and safety needs.
- • Solicit and analyze bids; negotiate and manage contracts for landscaping, janitorial, security, and other services.
- • Oversee staff and contractors; set expectations and evaluate performance.
- • Investigate complaints, violations, and disturbances; enforce covenants, rules, and architectural standards.
- • Administer violation notices, hearings, and fine processes in accordance with governing documents and law.
- • Coordinate architectural review applications and approvals; track compliance with design guidelines.
- • Confer regularly with members and residents to address needs, questions, and service requests.
- • Prepare meeting agendas, notices, board packets, and minutes; coordinate annual and special member meetings and elections.
- • Maintain contact with insurance carriers, legal counsel, and public safety agencies to ensure protection and compliance.
- • Manage insurance policies and claims for the association’s property and liability coverage.
- • Ensure compliance with federal, state, and local statutes, fair housing requirements, and association governing documents.
- • Communicate community updates through newsletters, websites, portals, and notices.
- • Procure supplies, equipment, and furniture for common areas and office operations.
- • Oversee cleaning, light repairs, and routine upkeep of common areas; coordinate minor maintenance.
- • Prepare, administer, and monitor contracts and service-level agreements.
- • Process resale, lease, and disclosure documents; issue estoppel and status certificates as required.
- • Coordinate permitting and work with architects, engineers, and inspectors on major repairs and improvements.
- • Develop and implement emergency preparedness and response plans; coordinate after-hours incidents.
- • Review assessment levels and recommend adjustments based on budgets, reserves, and market benchmarks.
- • Analyze maintenance history and reserve studies to prioritize projects and optimize lifecycle costs.
- • Act as liaison between residents, on-site personnel, and the board or management company.
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
