Description
Support online retail sales and customer service for an e-commerce business. Responsibilities include merchandising and listing products, updating pricing and promotions, processing orders and returns, coordinating inventory and shipping, responding to customers, and assisting with marketing, analytics, and basic recordkeeping.
- • Stay current on e-commerce trends, tools, and security best practices via webinars or forums.
- • Upload product images and videos to online storefronts and marketplaces.
- • Coordinate inventory replenishment and submit purchase requests to maintain stock levels.
- • Maintain inventory of shipping supplies, including boxes, labels, and packing materials.
- • Align online promotions and product assortments with store or catalog teams.
- • Update product pricing and promotions per company guidelines.
- • Ensure merchant policies, terms, and return information are accurately displayed.
- • Verify order and shipment confirmations and resolve notification issues.
- • Process orders and generate invoices using order management or invoicing software.
- • Update and maintain customer account records.
- • Prepare or distribute print inserts, stickers, or signage for shipments and events.
- • Coordinate with SEO/SEM teams to manage product feeds and placements.
- • Cancel or modify orders based on customer requests, stockouts, or delivery issues.
- • Deliver digital products or download links to customers when applicable.
- • Coordinate with IT or vendors to resolve payment, cart, or site issues.
- • Assist with product promotion via email campaigns, social posts, and marketplace ads.
- • Pick, pack, and prepare shipments or hand off to 3PL partners.
- • Review basic site, search, and sales metrics to improve product listings.
- • Provide feedback on trending products and customer requests to merchandising.
- • Research competitor pricing and assortment for assigned categories.
- • Launch limited-time deals, coupons, or marketplace promotions.
- • Follow security and privacy procedures when handling customer data and payments.
- • Audit product URLs, images, and links and report or fix errors.
- • Provide input to sales forecasts and promotional calendars.
- • Classify products into correct categories and optimize placement for visibility.
- • Build and configure product pages using e-commerce templates.
- • Respond to customer inquiries and complaints via chat, email, or phone.
- • Capture or edit basic product photos or videos as needed.
- • Monitor and reconcile online payments; flag and escalate discrepancies or fraud.
- • Write and optimize SEO-friendly product titles, descriptions, and attributes.
- • Assist with purchase orders and vendor communications.
- • Prepare daily or weekly sales, returns, and inventory reports.
- • Manage returns, exchanges, and refunds according to policy.
- • Maintain product availability on marketplaces by updating stock and lead times.
- • Collect and publish customer reviews and Q&A; escalate product issues.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Management & Entrepreneurship
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
