Description
Coordinate day-to-day e-commerce operations for an online retail business. Manage product catalogs, pricing, promotions, site merchandising, and marketplace listings; monitor inventory and orders; and coordinate fulfillment and customer communications. Support marketing and analytics, ensure platform and data compliance, and maintain accurate financial and operational records.
- • Coordinate returns, exchanges, and refunds with the warehouse and customer service.
- • Monitor e-commerce trends, platform updates, and security issues via webinars or forums.
- • Upload and manage product images, videos, and assets in the CMS/PIM.
- • Set up SKUs and coordinate assortment changes with merchandising and buying teams.
- • Track stock levels and update availability, back-in-stock, and preorder statuses.
- • Liaise with warehouse or 3PL to maintain shipping supplies and packaging standards.
- • Merchandise categories and the homepage to maximize product exposure and conversion.
- • Update base pricing, promo pricing, and MAP compliance across channels.
- • Publish and maintain store policies, shipping terms, and return information.
- • QA and trigger order, shipment, and delivery notifications.
- • Create and reconcile orders, invoices, and RMAs in the OMS/ERP.
- • Maintain accurate customer and order records in CRM/OMS while adhering to privacy policies.
- • Coordinate with SEO/SEM teams and manage product feeds to shopping engines and marketplaces.
- • Process order edits or cancellations prompted by customers or inventory constraints.
- • Manage digital goods fulfillment and license or download delivery when applicable.
- • Coordinate with IT and vendors on platform services, payment gateways, and integrations.
- • Execute onsite promotions, email merchandising, and paid campaigns per marketing calendar.
- • Route orders to warehouse, drop ship, or 3PL and monitor SLA performance.
- • Analyze site traffic, search, conversion, and merchandising KPIs and recommend actions.
- • Research competitors, products, and keywords to identify growth opportunities.
- • Build and optimize product detail pages, titles, bullets, and attributes for SEO and conversion.
- • QA site content, links, pricing, and promotions and open tickets for fixes.
- • Provide customer support escalation on product, policy, and shipping inquiries.
- • Plan or coordinate product photography and post-production; enforce brand standards.
- • Validate tax settings, shipping methods, and fees; troubleshoot exceptions.
- • Enforce PCI, fraud, and data privacy practices and escalate risks.
- • Manage catalogs, redirects, sitemaps, and tagging for discontinued or new items.
- • Prepare weekly sales, margin, and inventory reports and dashboards.
- • Maintain marketplace storefronts and content (e.g., Amazon, eBay) and ensure compliance.
- • Support A/B testing and personalization initiatives and document results.
- • Assist with budgeting and forecasting for promotions and inventory.
- • Maintain SOPs and process documentation for e-commerce operations.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Management & Entrepreneurship
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
