Description
Coordinate and document the movement of incoming and outgoing freight at terminals, warehouses, and docks. Receive shipment orders, schedule pickups and deliveries, and prepare, verify, and file bills of lading, invoices, and tariff paperwork. Record weights and charges, track shipments, and resolve documentation or delivery issues.
- • Schedule pickups and deliveries with carriers and internal dispatch.
- • Provide customers with shipment options, status updates, and billing information.
- • Determine shipping method and prepare bills of lading, invoices, and other shipping documents.
- • Calculate rates and surcharges and record shipment costs and weights.
- • Enter and update shipment data using computers, TMS/WMS, or barcode scanners.
- • Locate stored items and trace delayed or lost shipments.
- • Pack or repack goods as needed using basic packing tools.
- • Direct drivers to docks or staging areas and assist with safe loading or unloading when required.
- • Inspect and count received items, reconcile with paperwork, and document shortages or damage.
- • Verify load securement with straps, braces, and padding to prevent damage.
- • Maintain accurate records of all freight received, stored, and shipped.
- • Coordinate with warehouse and dock staff on packing, staging, and loading priorities.
- • Process insurance declarations or claims documentation for shipments.
- • Monitor cargo loading to confirm completeness and proper weight distribution.
- • Open containers and unwrap contents safely using hand tools for inspection.
- • Create and attach labels, identification codes, and shipping instructions.
- • Route incoming freight to outbound carriers or designated storage locations using material-handling equipment.
- • Maintain inventory of packing and shipping supplies.
- • Assemble cartons, pallets, or crates for transport when needed.
- • Track and document delivery milestones and exceptions.
- • Notify consignees or customers of freight arrival and arrange final delivery or pickup.
- • Review import or export documentation, classify goods using tariff codes, and ensure compliance.
- • Prepare cargo manifests and weight summaries and transmit required data to destinations or systems.
- • Communicate with vendors, carriers, or claims departments to resolve shipment issues or arrange repairs.
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Related Pathways
Supply Chain & Transportation
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
