Description
Assist visitors at museums, cultural sites, and attractions by greeting and checking in guests, selling and scanning tickets or memberships, directing visitors to exhibits and amenities, handling lost-and-found, and providing information and basic safety support.
- • Welcome visitors and provide a friendly first point of contact.
- • Sell, scan, and verify tickets, reservations, and memberships using POS devices.
- • Provide wayfinding to exhibits, amenities, and local attractions.
- • Manage entry lines and monitor capacity; enforce venue policies and code of conduct.
- • Assist guests with accessibility needs, strollers, and wheelchairs; arrange accommodations.
- • Resolve visitor concerns, time-slot conflicts, and other service issues.
- • Guide visitors to exits and deliver instructions during emergencies or drills.
- • Handle lost-and-found, including assisting with lost children protocols.
- • Distribute maps, brochures, and event programs.
- • Promote and process memberships, tours, and special program add-ons.
- • Check credentials for members-only areas, special exhibitions, or events.
- • Issue re-entry stamps, wristbands, or door checks as needed.
- • Operate information desks and kiosks; update digital and printed signage.
- • Answer phones, email, or chat to provide information and take reservations.
- • Support group check-in, ticket pickups, and timed-entry coordination.
- • Reconcile daily admissions, attendance counts, and cash or credit transactions.
- • Maintain a neat lobby and front desk; report maintenance or safety issues.
- • Coordinate with security, retail, and facilities teams to ensure smooth operations.
- • Assist with merchandise or guidebook sales and manage small inventory at the desk.
- • Lead short orientation talks or tours and answer questions about exhibits.
- • Page visitors or staff for announcements, group departures, or assistance.
- • Support special events by staffing entrances, coat check, or registration.
- • Help schedule, train, or direct volunteers and docents during shifts.
Related specializations
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
