Description
Welcome and assist patrons in venue lobbies by verifying entry credentials, providing directions and information, managing lines and crowd flow, distributing programs, addressing concerns, supporting accessibility needs, and maintaining a safe, orderly, and clean lobby environment, including during emergencies.
- • Greet arriving patrons and offer assistance.
- • Check and scan tickets or passes at lobby entrances.
- • Verify ticket authenticity and event date or time.
- • Direct patrons to seating sections, restrooms, concessions, and other amenities.
- • Manage lobby lines and crowd flow before, during, and after events.
- • Provide accessibility assistance, including wheelchairs and elevator access.
- • Enforce venue policies and safety rules in lobby areas.
- • Refuse entry to persons without valid tickets or who violate policies, escalating as needed.
- • Distribute programs, playbills, or event materials.
- • Answer questions and provide information about the event schedule or local attractions.
- • Assist with lost and found items and reunite lost patrons or children with their parties.
- • Guide patrons to exits and assist during evacuations or other emergencies.
- • Monitor lobby cleanliness; spot clean spills and coordinate housekeeping.
- • Manage informational kiosks, wayfinding, and lobby signage.
- • Issue and track door checks for patrons temporarily exiting.
- • Count and record tickets collected or scanned at lobby points.
- • Page individuals or coordinate with the box office for will-call or seating issues.
- • Help resolve seating or ticketing disputes at lobby doors.
- • Coordinate with security, ushers, and box office staff via radio or phone.
- • Set up, adjust, or remove lobby stanchions, posters, and promotional displays.
Related specializations
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
