Description
Welcome and assist museum visitors by checking admissions and memberships, guiding them to galleries and programs, answering questions, and supporting accessibility needs. Maintain crowd flow and safety, coordinate lost-and-found, and help guests locate facilities such as restrooms, coat check, café, and gift shop.
- • Greet visitors as they arrive at the museum.
- • Check and validate admission tickets, timed-entry passes, and memberships.
- • Provide emergency instructions and direct visitors to exits when needed.
- • Maintain orderly galleries and enforce museum policies and safety rules.
- • Assist guests with accessibility needs, including wheelchairs, elevators, and seating for programs.
- • Refuse entry to unauthorized persons or those without valid admission.
- • Resolve visitor concerns, complaints, or minor disputes courteously.
- • Guide guests to galleries, exhibits, theaters, and event spaces; provide wayfinding.
- • Manage lost-and-found and aid in reuniting lost children with guardians.
- • Count, record, and reconcile admissions and attendance totals.
- • Support lobby concessions during events or direct visitors to café services.
- • Verify credentials for restricted areas, special exhibitions, or members-only previews.
- • Distribute maps, guides, audio devices, and event programs.
- • Update and maintain lobby signage, digital displays, and event boards.
- • Assist with museum shop pop-ups or merchandise sales at events.
- • Issue re-entry stamps or wristbands and monitor re-admittance.
- • Staff the information desk and maintain informational kiosks.
- • Page guests or contact staff via radio to coordinate assistance.
- • Sell, scan, or collect tickets, passes, and memberships at entry points.
- • Keep lobbies and entryways tidy and report maintenance needs.
- • Provide directions within the museum and recommend nearby amenities.
- • Lead brief orientations and answer questions about exhibits and programs.
- • Schedule and coordinate volunteer docents or host shifts as assigned.
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Related Pathways
Hospitality, Events & Tourism
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
