Description
Check and scan tickets at venue entrances, verify eligibility for entry, manage queues and re-entry, provide basic directions and safety guidance, and assist with patron needs at access points.
- • Keep the entry area clear, safe, and presentable.
- • Greet patrons at entry points.
- • Examine and scan tickets or passes to verify validity.
- • Troubleshoot barcode or mobile ticket issues.
- • Refuse entry to persons without valid credentials or violating policies.
- • Count and record tickets collected and attendance totals.
- • Manage entry queues to maintain safe, efficient flow.
- • Enforce venue safety, bag, and prohibited-items policies at gates.
- • Issue wristbands or hand stamps for age-restricted areas or re-entry.
- • Provide door checks for patrons temporarily leaving.
- • Direct patrons to seats, restrooms, concessions, and services.
- • Assist patrons with special needs at entry, including accessible access.
- • Guide patrons to exits or provide instructions during emergencies.
- • Verify credentials for restricted zones such as VIP, suites, or press.
- • Distribute programs, maps, or event notices at entrances.
- • Resolve basic ticket or seating questions and escalate as needed.
- • Coordinate with ushers, box office, and security on entry issues.
- • Report suspicious activity, counterfeit tickets, or security concerns.
- • Handle lost-and-found inquiries at gates or direct to the proper desk.
- • Page individuals to the box office when requested.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
