Description
Support smooth guest experiences at events by greeting attendees, verifying tickets or credentials, directing traffic flow and seating, assisting with accessibility needs, answering questions, and helping with safety, lost-and-found, and basic venue operations.
- • Search for lost items and coordinate lost-and-found.
- • Distribute programs, wristbands, or promotional materials.
- • Greet and welcome attendees.
- • Scan or collect tickets, passes, or mobile credentials.
- • Verify ticket authenticity, dates, and access levels.
- • Direct guests to seats, sections, or event zones.
- • Provide wayfinding to restrooms, concessions, and amenities.
- • Assist guests with special needs, including ADA seating and wheelchairs.
- • Manage queues and maintain orderly crowd flow.
- • Enforce venue policies and safety rules.
- • Provide instructions and guide evacuations during emergencies.
- • Resolve seating disputes and address customer concerns.
- • Issue re-entry stamps or wristbands as needed.
- • Deny entry to unauthorized or disruptive individuals.
- • Assist with locating parents or guardians of lost children.
- • Staff information desks or kiosks and update event signage.
- • Verify credentials for VIP, backstage, or restricted areas.
- • Support merchandise sales and basic inventory counts.
- • Assist concessions or refreshment service during peak periods.
- • Record and reconcile ticket counts or scan totals.
- • Page or contact individuals via radio or public address.
- • Maintain cleanliness and tidy assigned areas.
- • Set up, update, or remove advertising and promotional displays.
- • Assist with usher or volunteer coordination and shift check-ins.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
