Description
Welcome and control entry at venue doors by checking tickets and IDs, managing queues, assisting guests with directions and accessibility, monitoring capacity and safety, and coordinating re-entry and incident response.
- • Greet guests and open doors to welcome arrivals.
- • Provide directions to seating sections, restrooms, concessions, and exits.
- • Manage entry lines and flow at entrances and exits.
- • Examine and scan tickets or passes to verify validity and date.
- • Check IDs for age-restricted events and apply wristbands or stamps.
- • Sell or collect admission tickets and verify memberships when applicable.
- • Refuse entry to persons without valid credentials or who violate policies.
- • Provide re-entry checks, such as hand stamps or wristbands.
- • Direct guests to will-call, box office, or appropriate entrance lanes.
- • Distribute programs or event information at the door.
- • Assist guests with special needs at entrances, including wheelchair access.
- • Coordinate with security for bag checks, prohibited items, or disturbances.
- • Maintain order and enforce venue rules and safety procedures.
- • Guide patrons during emergencies and direct safe evacuation routes.
- • Monitor capacity counts with a clicker and report to management.
- • Help resolve ticket or seating disputes by liaising with ushers or box office.
- • Log and report lost items and assist with reunification of lost persons.
- • Verify VIP or credentialed access and manage guest lists.
- • Place, update, or remove entrance signage and queue stanchions.
- • Keep entryways clear, tidy, and free of hazards.
- • Communicate via radio with ushers, box office, and operations.
- • Page individuals to the door or relay messages from the box office.
- • Document incidents and pass down shift notes.
- • Assist with opening and closing procedures for doors and locking systems.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
