Description
Provide administrative and clinical support in a fast-paced urgent care under the direction of physicians or advanced practice providers. Duties include rapid intake and prioritization, obtaining histories and vital signs, preparing patients for exams, point-of-care testing, phlebotomy, EKGs, wound care and splinting, and administering medications as ordered. Also manage EHR documentation and coding, front-desk tasks, supply management, and infection control, and help coordinate referrals or transfers when higher-level care is needed.
- • Triage and intake walk-in patients, obtain chief complaint, history, vital signs, weight, height, and pain score.
- • Room patients and prepare them and the exam area for urgent evaluation and procedures.
- • Document histories, vitals, and test results in the EHR using urgent care templates.
- • Administer medications per provider orders, including injections, vaccines, and nebulizer treatments.
- • Perform phlebotomy and collect respiratory, wound, and urine specimens; label, log, and process for testing.
- • Conduct point-of-care tests such as strep, flu, COVID-19, glucose, pregnancy, and urinalysis.
- • Obtain 12-lead EKGs and monitor pulse oximetry; perform peak flow or spirometry as directed.
- • Assist with procedures including wound irrigation, dressing changes, suture and staple removal, splinting, and incision and drainage setup.
- • Explain diagnoses, treatments, medications, and return precautions to patients and caregivers.
- • Authorize refills per protocol and transmit prescriptions to pharmacies.
- • Prepare, clean, and restock exam and procedure rooms for rapid turnover.
- • Clean, disinfect, and sterilize instruments; handle biohazard waste per policy.
- • Schedule follow-ups, imaging, and specialist referrals; coordinate transfers to the emergency department when indicated.
- • Greet, register, and verify patients; collect copays and update insurance information.
- • Answer phones, route messages, obtain prior authorizations, and complete work or school forms.
- • Ensure accurate coding, charge capture, and EHR documentation for urgent care visits and procedures.
- • Monitor inventory and order medical, lab, vaccine, and office supplies; maintain emergency cart checklists.
- • Set up and maintain point-of-care devices and clinic equipment; troubleshoot minor issues.
- • Perform occupational health services when offered, such as drug screens, breath alcohol tests, and PPD placement and reading.
- • Follow safety protocols, use PPE, manage patient flow, and assist in emergencies with vitals monitoring and documentation.
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
