Description
Perform administrative and front-desk duties in a medical practice to support patient care and office operations. Responsibilities include greeting and registering patients, scheduling and confirming appointments, maintaining electronic medical records, verifying insurance and processing billing/coding, coordinating referrals and prior authorizations, handling correspondence and prescription requests, and ensuring compliance with privacy and office policies.
- • Greet, register, and check in patients; verify identity and collect copays.
- • Collect patient demographics, insurance details, and intake forms; verify accuracy in the EHR.
- • Schedule, reschedule, and confirm appointments; manage waitlists and recalls.
- • Enter and update patient histories, medications, and allergies in the EHR as reported.
- • Answer phones, route messages, and manage patient portal communications.
- • Process insurance eligibility checks and benefit verification.
- • Prepare and submit claims; apply basic CPT/ICD-10 coding per provider documentation.
- • Post charges and payments, generate patient statements, and assist with collections per policy.
- • Coordinate referrals, prior authorizations, and pre-certifications with payers and specialists.
- • Route prescription refill requests to providers and communicate approved refills to pharmacies.
- • Provide visit summaries and routine instructions to patients as directed by providers.
- • Coordinate lab and imaging orders; prepare requisitions and track results.
- • Arrange external appointments, imaging, and hospital admissions as ordered.
- • Retrieve, scan, and file records; process release-of-information requests in compliance with HIPAA.
- • Maintain accurate logs, reports, and correspondence; prepare end-of-day deposits.
- • Stock and tidy reception and exam areas; ensure supplies and forms are available.
- • Assist with patient flow by managing check-in status and notifying providers of room readiness.
- • Monitor inventory and order office and medical supplies; receive and reconcile shipments.
- • Set up and maintain office equipment; coordinate IT or vendor support.
- • Follow office, safety, and privacy policies; escalate issues to clinical or administrative leadership.
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Healthcare & Human Services
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
