Description
Plan, lead, and coordinate social service or community outreach programs. Manage budgets, timelines, and policies for participant engagement, eligibility, and benefits. Oversee cross-functional staff and partners to achieve program goals and ensure compliance.
- • Build and manage partnerships with agencies and community organizations to align services and avoid duplication.
- • Prepare and maintain program plans, budgets, performance reports, and documentation.
- • Direct and coordinate the work of staff, contractors, and volunteers across program workstreams.
- • Monitor quality and resource utilization; evaluate staff and volunteer performance against program objectives.
- • Define and oversee program processes and controls to meet goals set by leadership.
- • Contribute to policies on participant eligibility, program requirements, and benefits.
- • Analyze stakeholder and community needs to set program scope, goals, and success metrics.
- • Present program plans and results to community groups, stakeholders, and leadership.
- • Recruit, onboard, and develop staff and volunteers for program delivery.
- • Represent the program in interactions with funders, government agencies, and media as needed.
- • Plan and manage budgets, timelines, resources, risks, and vendor contracts.
- • Assess policy, regulatory, or funding changes and mitigate impacts on the program.
- • Advise staff and partners on interpreting program-related regulations and policies.
- • Support fundraising, grant applications, and program communications.
- • Handle escalations and complex client needs assessments when required.
- • Design, implement, and evaluate training for staff, volunteers, and community partners.
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Related Pathways
Healthcare & Human Services
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
