Description
Lead, plan, and coordinate community services and outreach programs for a city or nonprofit. Oversee budgets, compliance, and policies governing eligibility, service delivery, and benefits to ensure quality and equitable access. Supervise managers, social workers, counselors, and partner agencies to meet community needs and strategic goals.
- • Build and maintain partnerships with agencies, nonprofits, and city departments to address community needs and avoid service duplication.
- • Prepare and maintain budgets, operational reports, personnel records, and training documentation for leadership and funders.
- • Lead and mentor department managers, professional staff, and volunteers across multiple programs.
- • Set performance standards and evaluate staff and volunteer work to ensure quality and effective resource use.
- • Develop and enforce administrative procedures to meet objectives set by boards, councils, and executive leadership.
- • Develop and recommend policies on participant eligibility, program standards, and benefits.
- • Use data analysis and community input to determine service priorities, program directions, and goals.
- • Present to community groups, councils, and stakeholders to explain services, outcomes, and policies.
- • Oversee recruitment, hiring, and onboarding of staff and key volunteers.
- • Serve as primary liaison to elected officials, government agencies, funders, and media.
- • Develop, justify, and manage operating and capital budgets for programs, equipment, and support services.
- • Assess legislative and regulatory changes and lead operational responses to ensure compliance and continuity of services.
- • Advise internal teams and partner agencies on interpreting federal, state, and local program regulations and policies.
- • Oversee grant strategy, fundraising initiatives, and public communications and outreach materials.
- • Resolve escalated client issues and ensure effective referral pathways and complaint resolution.
- • Design and evaluate training and professional development for staff, volunteers, and community partners.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
