Description
Plan, direct, and coordinate all operations of a Family Service Center delivering case management, counseling, parenting education, and referrals for families. Oversee budgets, grants, facilities, and policies on eligibility, program requirements, and benefits. Supervise social workers, counselors, family advocates, and volunteers to ensure compliant, trauma-informed, culturally responsive services.
- • Build and maintain partnerships with schools, health providers, child welfare, courts, and community groups to coordinate services and prevent duplication.
- • Oversee records, client data, outcome reports, budgets, personnel files, and center manuals.
- • Lead, schedule, and support social workers, family advocates, counselors, intake staff, and volunteers.
- • Evaluate staff and volunteer performance, caseloads, and service quality; implement improvements.
- • Establish and enforce center policies, procedures, and workflows aligned with board and agency objectives.
- • Define eligibility, service plans, and program standards in collaboration with senior leadership.
- • Conduct community needs assessments and analyze data to set program goals and priorities.
- • Present center programs to parent groups, schools, faith organizations, and community forums.
- • Recruit, interview, hire, onboard, and retain qualified staff and volunteers.
- • Represent the center with funders, government agencies, referral partners, and local media.
- • Develop and manage operating budgets, contracts, grants, and facility resources.
- • Monitor and respond to legislation, regulations, and contract requirements impacting family services.
- • Advise staff and partners on child welfare, confidentiality, and funding regulations and policies.
- • Lead grant writing, fundraising campaigns, donor relations, and outreach materials.
- • Provide crisis intervention, case consultation, and referral support for high-need families as needed.
- • Design, implement, and evaluate staff and community trainings on trauma-informed and culturally responsive practice, mandated reporting, and safety.
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Healthcare & Human Services
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O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
