Description
Lead and oversee multiple retail stores within a district to drive sales, profitability, and customer experience. Set store targets and quotas, align staffing and training programs, and ensure execution of merchandising, operations, and promotions. Analyze store sales and inventory data to forecast demand, optimize labor and stock levels, and respond to customer preferences and local market trends.
- • Resolve escalated customer complaints across district stores and ensure service recovery.
- • Monitor local customer preferences and trends to guide merchandising and promotions.
- • Direct and coordinate store operations and sales activities across the district.
- • Approve local markdowns and promotional pricing within company guidelines.
- • Review store KPIs, sales reports, and P&Ls to project sales and improve profitability.
- • Oversee cash handling, inventory control, receiving, shipping, loss prevention, and record-keeping compliance.
- • Partner with marketing and merchandising to plan local advertising and align assortments to store needs.
- • Coach store managers on policies, SOPs, and best practices to ensure operational excellence.
- • Prepare district budgets, manage expenses, and approve store-level expenditures.
- • Represent the brand at community events and regional meetings to promote stores and programs.
- • Plan and direct staffing, training, and performance evaluations for store leaders and teams.
- • Visit stores regularly to drive adoption of new programs, services, and loyalty initiatives.
- • Engage with key customers and local partners to understand needs and tailor offerings.
- • Oversee store managers and their teams, providing coaching and performance feedback.
- • Ensure accurate records of sales, inventory, payroll, compliance, and credit collections.
- • Lead new store openings, remodels, and closings within the district.
- • Assess trade areas and store performance to recommend relocations, expansions, or marketing investments.
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Marketing & Sales
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
