Description
Plan, direct, and coordinate daily delivery operations, route management, and support services for a delivery unit or territory; supervise carriers/drivers and related staff to meet service, safety, and compliance standards.
- • Organize and supervise route preparation, loading, and dispatch of carriers and drivers.
- • Direct and coordinate daily delivery operations across assigned zones or units.
- • Resolve delivery-related customer complaints and service issues.
- • Hire, train, coach, and evaluate carriers, drivers, and support staff.
- • Prepare route assignments and employee work schedules.
- • Prepare and submit delivery performance, safety, and compliance reports.
- • Administer labor agreements and address grievances with HR or union representatives.
- • Manage holds, forwards, redeliveries, and accountable mail procedures.
- • Oversee scanning, tracking, and chain-of-custody for packages and signature items.
- • Inform customers of delivery options, service standards, and applicable policies and regulations.
- • Select, mentor, and develop lead carriers and on-the-job trainers.
- • Coordinate vehicle availability, maintenance requests, and delivery equipment and supply needs per policy.
- • Monitor timekeeping, attendance, and route hours for payroll and productivity purposes.
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Public Service & Safety
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
