Description
Plan, direct, and coordinate operations of a Remote Encoding Center, supervising employees who extract address data from mail images to meet throughput, accuracy, security, and service objectives.
- • Organize and supervise the keying of address data from mail images.
- • Direct and coordinate daily Remote Encoding Center operations, staffing, and support services.
- • Monitor productivity, queue backlogs, and accuracy; implement corrective actions.
- • Resolve operational escalations and service issues with mail processing partners.
- • Hire, onboard, and train encoders and shift leads; evaluate performance.
- • Prepare employee work schedules and assign queues and workstations.
- • Prepare and submit operational, quality, and throughput reports to management.
- • Coordinate with IT and maintenance to resolve system outages and equipment issues.
- • Enforce data security, privacy, and postal regulations in the center.
- • Conduct quality audits, feedback sessions, and remedial training.
- • Track attendance and approve timecards for payroll.
- • Forecast workload and plan staffing, overtime, and contingency coverage.
- • Requisition supplies and peripherals and manage vendor bids per federal rules.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
