Description
Plan, direct, and coordinate mail processing, distribution, and transportation operations in a U.S. postal facility, supervising staff and support services to meet service, safety, and regulatory standards.
- • Select, train, and mentor supervisors, lead clerks, and shift managers.
- • Organize and supervise processing of incoming and outgoing mail and parcels.
- • Direct and coordinate mail operations, staffing, and support services across assigned facilities or units.
- • Resolve service issues and customer escalations related to mail processing and delivery.
- • Hire, train, and evaluate mail processing and distribution staff.
- • Prepare and manage employee work schedules and shift assignments.
- • Prepare and submit operational and performance reports to district or regional leadership.
- • Participate in labor relations, address grievances, and ensure contract compliance.
- • Coordinate transportation dispatch, routing, and dock operations to meet dispatch schedules.
- • Ensure compliance with postal regulations, security protocols, and safety standards; communicate updates to staff.
- • Confer with vendors and maintenance to procure equipment, supplies, and services in line with federal regulations.
- • Monitor timekeeping, attendance, and overtime for payroll accuracy and budget control.
- • Track throughput, quality, and on-time performance, and implement process improvements.
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Public Service & Safety
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
