Description
Lead and manage a U.S. post office, directing daily operations, retail and delivery services, staffing, budgeting, compliance, and customer service to ensure timely, secure, and efficient mail processing.
- • Direct and supervise processing of incoming and outgoing mail and parcels.
- • Oversee retail operations, delivery routes, and customer service counters.
- • Resolve customer complaints and service issues.
- • Recruit, hire, train, and evaluate employees.
- • Plan and manage employee work schedules and assignments.
- • Prepare, analyze, and submit operational and financial reports.
- • Administer local labor relations and address employee grievances per policy.
- • Manage post office box rentals, assignments, and rent collections.
- • Authorize and reconcile money orders, refunds, and other financial transactions.
- • Inform the public about services, rates, and postal laws and regulations.
- • Select, develop, and supervise supervisors and station managers for associated units.
- • Procure supplies and services, obtain bids, and disburse funds per federal regulations.
- • Monitor timekeeping, attendance, and payroll submissions.
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Public Service & Safety
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
