Description
Sell fine jewelry and watches to consumers by providing expert guidance on gemstones, metals, and styles; process sales, financing, and after-sales services while maintaining secure displays and exceptional customer service.
- • Greet customers and determine their jewelry preferences, occasion, and budget.
- • Open and close cash registers; count cash, reconcile drawers, and process deposits.
- • Maintain knowledge of current collections, promotions, warranties, and store policies.
- • Compute prices, apply discounts and taxes, and process cash, card, or financing payments.
- • Maintain accurate sales, layaway, and customer profile records.
- • Follow security and loss-prevention procedures for high-value merchandise.
- • Recommend, select, and locate pieces based on style, metal, gemstone, and size needs.
- • Answer questions about brands, gemstones, metals, and certifications.
- • Explain product details, diamond grading, and care and cleaning instructions.
- • Arrange, ticket, and display jewelry and watches in cases to drive sales.
- • Prepare sales receipts, appraisals, and warranty or service paperwork.
- • Place special orders, customizations, or source specific sizes and styles.
- • Demonstrate features and fit; operate clasps, watch functions, and cleaning tools.
- • Clean and polish display cases and maintain presentation standards.
- • Process exchanges and returns in line with policy and condition checks.
- • Package purchases securely and provide gift wrapping or presentation boxes.
- • Assist with ring sizing, watch band adjustments, and fitting.
- • Conduct inventory counts; tag items and request replenishment or transfers.
- • Prepare merchandise for pickup or shipment; verify serial numbers and documentation.
- • Arrange delivery, insurance, financing, and service plans for purchases.
- • Provide quotes for trade-ins, upgrades, or metal and gemstone buybacks.
- • Estimate costs and timelines for repairs, resizing, engraving, or stone replacement.
- • Coordinate custom design projects and estimate materials and labor.
- • Perform basic cleaning and inspections; schedule or receive repairs from vendors.
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Related Pathways
Marketing & Sales
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
