Description
Sell residential and commercial furniture and accessories by assessing customer needs, guiding product selection and room layout, and processing sales, financing, and delivery.
- • Greet customers and assess style, budget, and space requirements.
- • Open and close registers; count cash, balance drawers, and make deposits.
- • Maintain knowledge of promotions, financing, delivery policies, warranties, and returns.
- • Compute prices, apply discounts, total purchases, and process cash, credit, or financing.
- • Maintain accurate sales and customer order records in POS/CRM systems.
- • Watch for and respond to security risks and theft per loss-prevention procedures.
- • Recommend, select, and locate furniture and accessories based on customer needs.
- • Answer questions about brands, materials, construction, and warranty coverage.
- • Explain features, materials, and care of furniture; provide maintenance guidance.
- • Tag, arrange, and stage showroom displays to promote sales.
- • Prepare sales slips and contracts, including custom and special orders.
- • Place special orders and coordinate custom fabrics, finishes, and dimensions with vendors.
- • Demonstrate operation of recliners, sleeper sofas, adjustable bases, and powered features.
- • Maintain showroom cleanliness; dust and polish furniture and fixtures.
- • Process exchanges and returns according to store policy.
- • Coordinate delivery, assembly, haul-away, and white-glove services with logistics.
- • Measure spaces and create basic room layouts or use design tools to visualize fit.
- • Check stock, manage inventory levels, and request replenishment of floor models and accessories.
- • Prepare items for pickup or delivery; inspect for damage and completeness.
- • Sell protection plans, warranties, and service contracts; explain coverage.
- • Estimate costs for reupholstery, repairs, or replacement parts when applicable.
- • Provide lead-time estimates and set expectations for backorders and special orders.
- • Upsell complementary items such as rugs, lighting, and decor.
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Marketing & Sales
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
