Description
Sell a broad range of general merchandise to customers, providing product guidance, processing transactions, merchandising displays, and supporting inventory control, omnichannel services, and loss prevention.
- • Greet customers and identify their needs across general merchandise categories.
- • Operate POS systems; open and close registers; balance drawers and prepare deposits.
- • Stay current on promotions, loyalty programs, payment and exchange policies, and security practices.
- • Compute prices, apply discounts, and process cash, card, and digital payments.
- • Maintain accurate sales and customer service records.
- • Monitor for theft and safety risks and follow procedures to resolve incidents.
- • Recommend, locate, and obtain products based on customer preferences and budgets.
- • Answer questions about store layout, services, and merchandise features.
- • Explain product features, uses, care, and compatibility.
- • Stock, ticket, and merchandise shelves and endcaps to drive sales.
- • Prepare receipts, gift receipts, and required sales documentation.
- • Place special orders or source items from other locations or online channels.
- • Demonstrate product use and basic setup where appropriate.
- • Maintain clean, organized sales floors, fixtures, and checkout areas.
- • Process exchanges and returns according to policy.
- • Bag or package purchases and offer gift wrapping when available.
- • Assist customers with fitting apparel or sizing accessories as needed.
- • Conduct cycle counts, inventory stock, and submit replenishment requests.
- • Prepare products for sale, including tagging, assembling, and security labeling.
- • Arrange for delivery or pickup of large or bulk items.
- • Offer add-on items, warranties, or service plans when applicable.
- • Support online order fulfillment, pickups, and ship-from-store tasks.
- • Set up and reset seasonal or promotional displays and planograms.
- • Comply with health, safety, and cleanliness standards.
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Marketing & Sales
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
