Description
Issue, cash, and manage USPS money orders at post offices or authorized contract units; verify identification, collect fees, complete required forms, detect fraud, reconcile cash and negotiable stock, and assist customers with inquiries, replacements, and regulatory compliance.
- • Sell and issue domestic and international money orders, compute fees, and collect payment.
- • Cash money orders after verifying authenticity, endorsements, and eligibility.
- • Verify customer identification and eligibility in accordance with USPS and federal requirements.
- • Record transactions and money order serial numbers in the POS system.
- • Maintain money drawers and reconcile daily cash, fees, and money order inventory.
- • Inspect money orders for alterations, counterfeits, and security features.
- • Complete required anti–money laundering forms and reports for large or suspicious transactions.
- • Assist customers with inquiries, limits, fees, processing times, and tracking.
- • Process refunds, inquiries, and replacements for lost, stolen, or damaged money orders.
- • Obtain required signatures and endorsements on issued or cashed money orders.
- • Provide guidance to customers on properly filling out money orders.
- • Respond to complaints and refer suspected fraud or irregularities for investigation.
- • Secure cash, negotiable instruments, and money order stock; maintain chain-of-custody logs.
- • Use electronic scanners and POS equipment to validate and log money orders.
- • Balance end-of-day reports and prepare deposits and documentation.
- • Order, receive, and track money order forms and related retail supplies.
- • Comply with USPS policies, privacy rules, and federal financial regulations.
- • Coordinate with supervisors, inspectors, or law enforcement on compliance or fraud cases.
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
