Description
Issue, cash, and manage USPS money orders at post offices or authorized contract units; verify identification, collect fees, complete required forms, detect fraud, reconcile cash and negotiable stock, and assist customers with inquiries, replacements, and regulatory compliance.
- • Sell and issue domestic and international money orders, compute fees, and collect payment.
- • Cash money orders after verifying authenticity, endorsements, and eligibility.
- • Verify customer identification and eligibility in accordance with USPS and federal requirements.
- • Record transactions and money order serial numbers in the POS system.
- • Maintain money drawers and reconcile daily cash, fees, and money order inventory.
- • Inspect money orders for alterations, counterfeits, and security features.
- • Complete required anti–money laundering forms and reports for large or suspicious transactions.
- • Assist customers with inquiries, limits, fees, processing times, and tracking.
- • Process refunds, inquiries, and replacements for lost, stolen, or damaged money orders.
- • Obtain required signatures and endorsements on issued or cashed money orders.
- • Provide guidance to customers on properly filling out money orders.
- • Respond to complaints and refer suspected fraud or irregularities for investigation.
- • Secure cash, negotiable instruments, and money order stock; maintain chain-of-custody logs.
- • Use electronic scanners and POS equipment to validate and log money orders.
- • Balance end-of-day reports and prepare deposits and documentation.
- • Order, receive, and track money order forms and related retail supplies.
- • Comply with USPS policies, privacy rules, and federal financial regulations.
- • Coordinate with supervisors, inspectors, or law enforcement on compliance or fraud cases.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Available on paid plans only
Interview time
Related Pathways
Public Service & Safety
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
