Description
Process and fulfill customer mail and e-commerce orders for a retailer or distribution center. Receive and verify orders, enter data, pick, pack, and ship merchandise; compute shipping and charges; prepare invoices and labels; handle payments and returns; track shipments; and provide customer support while maintaining accurate records and regulatory compliance.
Skills
Social Skills
- • Social Perceptiveness
- • Service Orientation
Resource Management Skills
- • Time Management
Content
- • Reading Comprehension
- • Active Listening
- • Speaking
Process
- • Critical Thinking
- • Monitoring
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
Idea Generation and Reasoning Abilities
- • Problem Sensitivity
- • Deductive Reasoning
- • Inductive Reasoning
- • Information Ordering
- • Category Flexibility
Quantitative Abilities
- • Mathematical Reasoning
- • Number Facility
Perceptual Abilities
- • Perceptual Speed
Attentiveness
- • Selective Attention
Fine Manipulative Abilities
- • Arm-Hand Steadiness
- • Manual Dexterity
- • Finger Dexterity
Physical Strength Abilities
- • Trunk Strength
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Knowledge
Business and Management
- • Administrative
- • Sales and Marketing
- • Customer and Personal Service
Engineering and Technology
- • Computers and Electronics
Mathematics and Science
- • Mathematics
Arts and Humanities
- • English Language
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Public Service & Safety
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
