Description
Support safe, efficient passenger travel across buses, trains, shuttles, and stations by assisting with boarding and mobility needs, explaining safety procedures, checking tickets, and providing basic service and travel information.
- • Assist elderly, disabled, or injured riders with boarding, seating, and transfers.
- • Open and secure vehicle or platform doors and ramps as needed.
- • Respond to rider questions, requests, or complaints.
- • Explain and demonstrate safety procedures and emergency equipment use.
- • Perform pre-departure safety and cleanliness checks of cabins, ramps, restraints, and communication equipment.
- • Signal operators to stop, depart, or proceed.
- • Verify fares, tickets, and reservations, and record passenger counts and boarding/alighting data.
- • Greet riders and announce routes, stops, delays, and connections.
- • Provide information on routes, schedules, fares, gates, terminals, or concourses.
- • Determine or facilitate seating, including priority and accessible seating.
- • Assist with passenger comfort adjustments such as lighting, ventilation, or seat positioning.
- • Secure passengers and mobility devices with seatbelts, car seats, or tie-down straps.
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Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
