Description
Provide onboard and platform services to ensure passenger safety and comfort on trains. Demonstrate safety procedures, assist with boarding and seating, serve meals and beverages, and answer travel questions.
- • Adjust window shades, lighting, or seating at passenger request.
- • Assist elderly, disabled, or injured passengers with boarding and alighting, including ramps and lifts.
- • Serve meals and beverages and manage onboard stock.
- • Respond to passenger questions, requests, and complaints.
- • Explain and demonstrate onboard safety procedures and equipment.
- • Perform pre-departure checks of cars, emergency equipment, and supplies.
- • Coordinate with conductors to signal departure readiness and platform clearance.
- • Verify tickets and seat reservations and record passenger counts.
- • Greet boarding passengers and announce routes, stations, and service updates.
- • Provide information on routes, platforms, fares, schedules, and connections.
- • Assign or facilitate seating and resolve seat conflicts.
- • Secure wheelchairs and mobility devices in designated spaces using tie-downs.
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Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
