Description
Ensure passenger safety and comfort on buses and at stops or terminals by assisting with boarding, explaining safety procedures, verifying fares or reservations, securing mobility devices, and answering travel questions.
- • Provide boarding and alighting assistance to elderly, disabled, or injured passengers.
- • Operate or assist with bus doors, wheelchair ramps, or kneeling features.
- • Respond to passengers’ questions, requests, or complaints during the trip.
- • Explain and demonstrate bus safety procedures and emergency equipment.
- • Inspect safety and accessibility equipment before departure.
- • Communicate with the driver to coordinate departures, stops, and emergencies.
- • Verify fares, passes, or seat reservations and log boarding and alighting counts.
- • Greet passengers, confirm destinations, and announce routes and upcoming stops.
- • Provide information on routes, stops, fares, schedules, and terminal services.
- • Assist with seating assignments and manage reserved or priority seating.
- • Assist with passenger comfort features such as seats, vents, lighting, or shades.
- • Secure passengers by checking seatbelts and fastening wheelchairs or mobility devices with tie-downs.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
