Description
Perform varied clerical duties in a public agency, applying knowledge of government procedures, records management, and citizen service. Duties may include answering phones, processing applications and payments, drafting correspondence, operating office systems, and maintaining official files in compliance with regulations.
- • Collect fees, issue receipts, balance cash drawers, and complete deposits per public-funds policies.
- • Assist citizens, vendors, and staff by answering questions, providing information, taking service requests, and resolving complaints under agency guidelines.
- • Deliver interoffice messages and coordinate courier or mail runs.
- • Track inventory and order supplies and services within procurement rules.
- • Maintain calendars, schedule meetings and hearings, and arrange appointments.
- • Prepare, review, and process government forms, contracts, and expense or travel documents.
- • Monitor and guide work of temporary or lower-level clerical staff.
- • Draft, format, proofread, and edit official correspondence, agendas, and forms to agency standards.
- • Count, log, or organize materials such as ballots, records, or evidence with chain-of-custody controls.
- • Train staff on agency procedures and computer applications.
- • Prepare meeting agendas, attend public meetings, and record and publish minutes in line with open-meeting laws.
- • Troubleshoot basic office equipment and software issues; coordinate IT or vendor support.
- • Answer, route, and document calls to agency lines; take and relay messages.
- • Compile, scan, sort, and file official records and case files per retention schedules.
- • Prepare and process bills, purchase orders, vouchers, permits, licenses, and payments.
- • Operate office and government systems (copiers, scanners, e-filing, case and records platforms).
- • Enter, verify, and proofread data; generate routine reports for audits and management.
- • Maintain and update filing, inventory, mailing, and approved database systems.
- • Receive, log, sort, and route mail; prepare certified mailings and public notices.
- • Retrieve information from files and systems to respond to internal and public records requests.
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Management & Entrepreneurship
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
