Description
Plan, direct, and coordinate administrative and clinical support operations in a medical office or outpatient clinic, overseeing staffing, scheduling, billing, compliance, and finances to deliver efficient, high-quality patient services.
- • Supervise and evaluate front office, clinical support, and administrative staff.
- • Set office performance goals, KPIs, and operating procedures.
- • Recruit, onboard, schedule, and train office and clinical support staff.
- • Oversee EHR and practice management systems, data integrity, and reporting.
- • Create and enforce office policies, workflows, and compliance procedures.
- • Manage budgets, billing, and revenue cycle (coding, claims, denials, credentialing) and financial reporting.
- • Coordinate staff assignments, provider schedules, and appointment templates.
- • Facilitate communication among providers, staff, ownership, and external partners.
- • Monitor patient flow, room utilization, and staffing to optimize access and service.
- • Stay current on healthcare regulations, payer policies, coding updates, and health IT changes.
- • Lead practice changes, including technology upgrades, process improvements, and service expansions.
- • Prepare operational, financial, and quality reports for leadership and providers.
- • Plan and oversee patient services, care coordination workflows, and staff development.
- • Liaise with referral sources, community partners, and vendors to resolve issues and promote services.
- • Oversee facilities, equipment, and supply inventory; ensure OSHA and HIPAA compliance and emergency readiness.
- • Analyze scheduling, billing, and patient feedback data to improve operations and manage risk and cash flow.
- • Support development of new clinic services, telehealth offerings, and outreach programs.
- • Develop training materials and conduct in-service education for staff and patient-facing instructions.
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Healthcare & Human Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
