Description
Plan, direct, and coordinate all operations of a small inn or bed-and-breakfast, overseeing guest services, housekeeping, food service, maintenance, staffing, budgeting, and compliance.
- • Greet, register, and check out guests.
- • Answer questions about inn policies, amenities, and local area; resolve guest issues.
- • Assign duties, create schedules, and manage shift coverage.
- • Oversee front desk operations and resolve service problems.
- • Set room rates, prepare budgets, and allocate funds.
- • Manage day-to-day inn operations and property upkeep.
- • Monitor staff performance and compliance with policies.
- • Recruit, hire, and train staff.
- • Show rooms and manage reservations and assignments.
- • Develop, update, and enforce inn policies and procedures.
- • Inspect guest rooms, common areas, and grounds for cleanliness and condition.
- • Prepare reports, logs, and required documentation.
- • Purchase supplies and manage vendor services for laundry, maintenance, and waste.
- • Provide concierge services, including calls, messages, mail, and local recommendations.
- • Execute marketing, social media, and public relations to drive bookings.
- • Process deposits, confirmations, and cancellations for reservations.
- • Meet with clients to plan details for weddings, banquets, or special functions.
- • Assist staff as needed with housekeeping, breakfast service, or laundry.
- • Arrange or book local tours, dining, and transportation for guests.
- • Track revenue, occupancy, ADR, and expenses; prepare daily audits.
- • Collect payments, manage cash drawers, and maintain financial records.
- • Manage online distribution channels and respond to reviews.
- • Ensure compliance with health, safety, and lodging regulations; maintain licenses.
- • Oversee routine maintenance and coordinate repairs.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Hospitality, Events & Tourism
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
