Description
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
- • Greet and register guests.
- • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- • Assign duties to workers, and schedule shifts.
- • Coordinate front-office activities of hotels or motels, and resolve problems.
- • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- • Confer and cooperate with other managers to ensure coordination of hotel activities.
- • Manage and maintain temporary or permanent lodging facilities.
- • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- • Train staff members.
- • Show, rent, or assign accommodations.
- • Develop and implement policies and procedures for the operation of a department or establishment.
- • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- • Prepare required paperwork pertaining to departmental functions.
- • Interview and hire applicants.
- • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- • Perform marketing and public relations activities.
- • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- • Book tickets for guests for local tours and attractions.
- • Monitor the revenue activity of the hotel or facility.
- • Collect payments and record data pertaining to funds and expenditures.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
