Description
Plan, direct, and supervise overnight hotel operations, ensuring guest service, security, and financial reconciliation; lead night staff, resolve issues, and prepare reports and handoffs for day management.
- • Greet and check in late-arriving guests; process overnight check-outs.
- • Answer overnight inquiries and resolve guest issues and noise complaints.
- • Assign and oversee duties of night front-desk, bell, and security staff.
- • Coordinate overnight front-office, security, and housekeeping operations.
- • Perform night audit; reconcile daily revenue and taxes.
- • Prepare shift, revenue, and incident reports for management handoff.
- • Communicate handoff notes and unresolved issues to day managers.
- • Monitor staff performance and adherence to policies and brand standards.
- • Train night staff on procedures, systems, safety, and emergency response.
- • Manage room assignments, overbookings, and last-minute reservations.
- • Enforce hotel policies, quiet hours, and guest identification standards.
- • Inspect lobbies, corridors, and vacant rooms for cleanliness and security.
- • Respond to emergencies and coordinate with security or first responders.
- • Handle after-hours maintenance issues and create priority work orders.
- • Manage cash handling, balance drawers, and secure deposits and safes.
- • Process payments, refunds, folio adjustments, and preauthorizations.
- • Arrange wake-up calls, messages, and overnight concierge requests.
- • Coordinate overnight setup of meeting rooms and banquet spaces.
- • Verify next-day event and group details; prepare materials for teams.
- • Request essential overnight supplies and coordinate urgent vendor services.
- • Assist staff with tasks such as lobby resets, linens, or light cleaning.
- • Monitor property access controls, CCTV, and key management.
- • Track occupancy, room inventory, and rate changes during the night.
- • Promote hotel services and upsell rooms or amenities to overnight guests.
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Related Pathways
Hospitality, Events & Tourism
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Last reviewed: Jan 2026
