Description
Plan, direct, and coordinate all hotel operations, staff, and finances to deliver profitable, compliant lodging and exceptional guest experiences.
- • Ensure compliance with health, safety, labor, and licensing regulations.
- • Analyze KPIs (e.g., RevPAR, ADR, GOP) and prepare required reports.
- • Oversee billing, cash handling, credit policies, and collections.
- • Develop local partnerships and concierge offerings for guests.
- • Supervise reservations, pricing controls, and room availability.
- • Lead risk management, crisis response, and business continuity efforts.
- • Recognize and reward performance; foster a positive work culture.
- • Collaborate with owners or corporate on strategy, capital plans, and audits.
- • Drive continuous improvement and cost-control initiatives across departments.
- • Oversee front office, housekeeping, food and beverage, maintenance, and guest services.
- • Greet VIPs and resolve escalated guest complaints and service issues.
- • Set room rates, forecast demand, and lead revenue management.
- • Develop, manage, and report on budgets, P&L, and financial performance.
- • Assign duties, set goals, and schedule department leaders and staff.
- • Recruit, interview, hire, and onboard team members and managers.
- • Train, coach, and evaluate staff; enforce policies, SOPs, and brand standards.
- • Inspect rooms, public areas, and grounds for cleanliness and quality.
- • Ensure timely maintenance, safety checks, and property upkeep.
- • Develop and update hotel policies, procedures, and emergency plans.
- • Direct sales, marketing, and public relations to drive occupancy and ADR.
- • Manage online distribution, OTA partnerships, and reputation management.
- • Plan and oversee group sales, banquets, meetings, and event operations.
- • Approve purchasing, control inventory, and manage vendor contracts.
- • Coordinate outsourced services such as laundry, security, and waste removal.
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Related Pathways
Hospitality, Events & Tourism
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
