Description
Sort, load, and deliver letters and packages to homes and businesses along assigned routes by foot or vehicle; collect outgoing mail, obtain signatures and payments when required, and maintain accurate tracking records in compliance with postal regulations and safety procedures.
- • Record deliveries, attempted deliveries, and customer interactions.
- • Perform routine vehicle inspections and basic maintenance; refuel as needed.
- • Follow postal regulations, security procedures, and safe work practices.
- • Provide customer service and answer questions about delivery and mailing options.
- • Sort and sequence letters and parcels for the assigned delivery route.
- • Load mail and packages into the vehicle, ensuring secure, organized placement.
- • Walk or drive along routes to deliver to residences, businesses, and authorized mail receptacles.
- • Place parcels at approved locations or in lockers per delivery instructions.
- • Scan barcodes and update delivery status using a handheld device.
- • Obtain signatures and collect postage-due or COD payments when required.
- • Collect outgoing mail from customers and collection boxes.
- • Verify addresses and follow forwarding, hold, and change-of-address instructions.
- • Separate and return undeliverable, damaged, or misaddressed items to the office.
- • Plan and adjust delivery sequence for efficiency, traffic, and weather.
- • Communicate with the post office to receive instructions and report issues.
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Related Pathways
Supply Chain & Transportation
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
