Description
Assist customers with renting equipment or merchandise by explaining options and policies, computing costs, preparing agreements, scheduling reservations, and processing payments, checkouts, and returns.
- • Process returns; inspect for damage, record usage, and settle final charges.
- • Maintain records of rentals, transactions, inventory status, and customer counts.
- • Answer phones and online inquiries; provide information and take orders.
- • Prepare and stage rental items and accessories for display or pickup.
- • Coordinate minor maintenance or repairs and route items for service as needed.
- • Balance cash drawer and reconcile daily transactions.
- • Greet customers and determine rental needs, including type, duration, and quantity.
- • Provide information on item availability, features, and operation.
- • Recommend suitable rental options, accessories, and alternatives.
- • Explain rental fees, deposits, terms, and policies.
- • Prepare rental agreements; verify IDs or licenses and obtain signatures.
- • Compute rental charges, taxes, and fees; receive payments and deposits.
- • Create, modify, and cancel reservations; schedule items for requested times.
- • Inspect, clean, and test items before checkout; adjust settings to customer needs.
- • Demonstrate proper use and care; provide safety instructions.
- • Issue and tag items at pickup; record serial numbers and condition.
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Related Pathways
Hospitality, Events & Tourism
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
