Description
Receive and process parts orders at the counter and by phone, identify correct parts, quote prices, and accept payment. Advise customers and technicians on options and availability, and coordinate special orders, pickups, deliveries, and returns.
- • Compute charges for parts and services and receive payments.
- • Look up and identify parts using catalogs, diagrams, make/model/VIN, or equipment data.
- • Recommend parts, accessories, and alternatives (OEM/aftermarket) to meet customer needs.
- • Answer phones and messages to provide parts information and take orders.
- • Greet customers and determine exact part fitment, quantity, and specifications.
- • Maintain records of sales, special orders, and customer interactions.
- • Create pick tickets and invoices; obtain required customer or technician signatures.
- • Receive, inspect, and tag incoming parts orders and returns.
- • Pull, stage, and adjust parts to match work order requirements.
- • Explain pricing, warranties, return, core, and special-order policies.
- • Reserve parts, place special orders, and track backorders.
- • Process orders for repairs and shop jobs; coordinate will-call and deliveries.
- • Issue parts and accept returns, cores, and warranty items per policy.
- • Provide usage, installation, and care information for parts and supplies.
- • Stock shelves, label bins, and prepare merchandising displays.
- • Allocate and track shop supplies, tools, or loaner equipment for technicians.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
