Description
Serve as the liaison between customers and the service department—intake vehicle concerns, write repair orders, estimate costs, obtain authorizations, coordinate work, communicate status, and process payment upon completion.
- • Greet customers and document vehicle concerns, mileage, and contact details.
- • Perform walk-arounds with customers and record vehicle condition and warning lights.
- • Open repair orders and enter accurate service requests and notes.
- • Prepare parts and labor estimates using pricing guides and shop policies.
- • Explain recommended services, timelines, warranties, and costs.
- • Obtain approvals, signatures, and payment authorizations before work begins.
- • Schedule appointments and assign work to technicians based on capacity.
- • Coordinate parts availability and special orders with the parts department.
- • Communicate job status, additional findings, and revised estimates to customers.
- • Update repair orders with technician diagnostics, labor operations, and parts used.
- • Verify completion of requested work and arrange road tests or quality checks.
- • Process payments, credits, warranty claims, and insurance authorizations.
- • Close repair orders, generate invoices, and deliver vehicles and keys to customers.
- • Maintain service records, customer histories, and follow-up reminders.
- • Answer phones and digital inquiries, provide information, and schedule service.
- • Promote preventive maintenance and service packages to meet customer needs.
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Hospitality, Events & Tourism
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
