Description
Receive and process customer laundry, dry cleaning, and wash-and-fold orders at the counter; explain service options and policies, compute costs, accept payment, tag and track garments, coordinate processing and pickup/delivery, and ensure quality customer service.
- • Greet customers and receive laundry, dry cleaning, and alterations orders.
- • Inspect garments for stains, damage, and fabric type; note special instructions.
- • Check pockets and tag items with customer and order information.
- • Explain services, care options, turnaround times, and policies.
- • Compute charges by piece, weight, or service; apply discounts; issue receipts.
- • Accept payments and provide change or digital confirmations.
- • Prepare and print claim tickets; verify customer information.
- • Enter orders into POS and maintain accurate transaction records.
- • Answer calls, messages, or app inquiries with pricing, status, and pickup times.
- • Coordinate pickup/drop-off and delivery schedules with drivers or plant.
- • Sort and stage items for processing; bundle orders for transfer.
- • Inspect finished items for quality and completeness.
- • Assemble, bag, and label orders for customer pickup or delivery.
- • Notify customers of order status, delays, or special treatment fees.
- • Resolve customer concerns, missing items, or damage claims per policy.
- • Maintain a clean, organized counter and restock supplies.
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Hospitality, Events & Tourism
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
