Description
Serve customers at service counters by receiving in-person orders for purchases, repairs, and services; explain options, estimate costs, process payments, and maintain transaction records.
- • Compute charges for merchandise or services and receive payments.
- • Prepare merchandise for display or customer pickup.
- • Recommend and provide advice on products and services.
- • Answer telephones and digital inquiries to provide information and take orders.
- • Greet customers and determine the type, quality, and quantity of products or services requested.
- • Keep records of transactions and customer traffic.
- • Prepare order or service forms, obtaining required information and signatures.
- • Receive, examine, and tag items to be altered, cleaned, stored, or repaired.
- • Check items for quality, completeness, and readiness before delivery or pickup.
- • Explain prices, promotions, policies, and procedures.
- • Schedule service, pickup, or delivery times and maintain logs.
- • Receive and route orders for services, such as repairs, dry cleaning, or storage.
- • Coordinate with backroom staff or technicians to fulfill orders and accept returns or completed work.
- • Provide information about product availability, operation, or features.
- • Advise customers on the use and care of merchandise.
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Related Pathways
Hospitality, Events & Tourism
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
