Description
Compile, compute, and record customer billing and receivables activity. Prepare and send invoices, apply payments, reconcile accounts, and support collections to ensure accurate AR records and timely cash flow.
- • Generate and send customer invoices for goods and services.
- • Verify billing data, pricing, taxes, and terms; correct errors.
- • Post and apply cash, check, ACH, wire, and lockbox payments to accounts.
- • Reconcile daily deposits and remittance advice with bank activity.
- • Maintain the accounts receivable ledger and supporting documentation.
- • Prepare and distribute monthly customer statements and dunning notices.
- • Monitor aging reports and follow up on past-due accounts.
- • Contact customers to resolve billing questions and collect payments.
- • Investigate and resolve payment discrepancies, short-pays, and chargebacks.
- • Process credit memos, adjustments, and write-offs per policy.
- • Set up new customer accounts and verify billing and credit terms.
- • Review sales orders, contracts, POs, and proof of delivery to validate charges.
- • Compute discounts, freight, surcharges, and sales or use taxes on invoices.
- • Coordinate with Sales, Customer Service, and Shipping to resolve invoicing issues.
- • Prepare AR aging, cash forecast, and collections status reports for management.
- • Support month-end close by reconciling the AR subledger to the general ledger.
- • Ensure invoicing and collections comply with company policies and tax rules.
- • Respond to inquiries about invoices, statements, and payment options.
- • Record and track payment plans and promise-to-pay arrangements.
- • Process refunds and returned checks; update accounts accordingly.
- • Research and clear unapplied cash and exceptions.
- • Assist with internal and external audits by providing AR schedules and documents.
- • Use ERP and billing systems, spreadsheets, and reporting tools to enter and analyze data.
- • Safeguard customer data and maintain organized digital and physical files.
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Financial Services
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
