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General Practice

Telephone Operators
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special bill...

Change Number Operator (Cha...

Telephone Operators
Assist callers encountering changed or disconnected numbers by providing updated contact information, completing refe...

Charge Operator (Charge Op)

Telephone Operators
Handle operator-assisted billing for telephone calls, including collect, third-party, person-to-person, and calling-c...

Directory Assistance Operat...

Telephone Operators
Provide directory assistance by searching alphabetical, geographical, and other databases to supply phone numbers, ad...

Emergency Operator (Emergen...

Telephone Operators
Answer and triage emergency and urgent calls, using location and directory tools to quickly route and dispatch help. ...

Live Source Operator (Live ...

Telephone Operators
Operate and monitor live call and source routing to provide information, verify details, and connect callers or remot...

Local Operator (Local Op)

Telephone Operators
Provide local call routing and directory assistance for a designated exchange or facility. Assist customers with loca...

Operator (Op)

Telephone Operators
Serve as an Operator (Op) handling directory assistance, call routing, and special billing. Assist with emergency and...

Switchboard Op (Switchboard...

Telephone Operators
Operate a multi-line switchboard to answer, route, and connect internal and external calls. Provide directory assista...

Toll Operator (Toll Op)

Telephone Operators
Handle operator-assisted long-distance (toll) calls by providing directory and rate information, completing special-b...

Trouble Operator (Trouble Op)

Telephone Operators
Handle customer-reported telephone service issues and call completion problems using directories and diagnostic tools...