Description
Provide local call routing and directory assistance for a designated exchange or facility. Assist customers with local listings, special billing, credits or refunds, and support emergency and assisted calls within the service area.
- • Answer local directory requests using alphabetical and geographic listings for the service area.
- • Verify alternate spellings, neighborhoods, or listing formats when details are incomplete.
- • Provide dialing assistance for callers who cannot place calls and support local emergency situations.
- • Monitor switchboard indicators and complete local connections by dialing or pressing keys.
- • Operate local switchboards and systems to set up local, person-to-person, and emergency calls.
- • Assist with local billing issues, including third-party charges, credits, and refunds.
- • Monitor automated collect-call systems and intervene when callers need help.
- • Perform clerical tasks such as typing, proofreading, and sorting mail for the local office.
- • Initiate busy-line interrupt for emergencies on local lines.
- • Provide relay services for deaf or hard-of-hearing users within the local area.
- • Promote local calling features, services, and savings plans when appropriate.
- • Operate building or campus paging, bell, or buzzer systems to announce incoming calls.
- • Update local directory and listing records.
- • Maintain logs of local calls handled and related charges.
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Public Service & Safety
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
