Description
Handle customer-reported telephone service issues and call completion problems using directories and diagnostic tools to isolate and resolve troubles. Provide busy-line verification/interrupts, emergency assistance, and billing adjustments for failed calls. Coordinate repairs and escalations with network operations while maintaining accurate trouble tickets and records.
Skills
Content
- • Reading Comprehension
- • Active Listening
- • Speaking
Process
- • Critical Thinking
Social Skills
- • Social Perceptiveness
- • Service Orientation
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
Idea Generation and Reasoning Abilities
- • Problem Sensitivity
Attentiveness
- • Selective Attention
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Knowledge
Business and Management
- • Administrative
- • Customer and Personal Service
Engineering and Technology
- • Computers and Electronics
Arts and Humanities
- • English Language
Communications
- • Telecommunications
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Public Service & Safety
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Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
