Description
Operate and monitor live call and source routing to provide information, verify details, and connect callers or remote feeds using directories and switching systems. Handle special billing, credits, or refunds for misdialed, misrouted, or failed connections. Triage emergencies and assist children or people with disabilities in placing calls or reaching on-air resources.
Skills
Content
- • Reading Comprehension
- • Active Listening
- • Speaking
Process
- • Critical Thinking
Social Skills
- • Social Perceptiveness
- • Service Orientation
Abilities
Verbal Abilities
- • Oral Comprehension
- • Written Comprehension
- • Oral Expression
Idea Generation and Reasoning Abilities
- • Problem Sensitivity
Attentiveness
- • Selective Attention
Visual Abilities
- • Near Vision
Auditory and Speech Abilities
- • Speech Recognition
- • Speech Clarity
Knowledge
Business and Management
- • Administrative
- • Customer and Personal Service
Engineering and Technology
- • Computers and Electronics
Arts and Humanities
- • English Language
Communications
- • Telecommunications
Related specializations
Interview options
Interview options
Interviewee gender
Interviewee accent
Interview time
Related Pathways
Public Service & Safety
View
Source
Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
Learn more
Sources & Standards:
This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
