Description
Coordinate day-to-day logistics operations across the product life cycle, including order processing, inventory allocation, carrier booking, shipment tracking, and returns or disposal. Ensure on-time, cost-effective, and compliant movement of materials and finished goods by liaising with customers, suppliers, warehouses, and carriers.
- • Use ERP/WMS/TMS and trackers to plan, prioritize, and record logistics activities.
- • Compile logistics data and assist with root-cause analysis and continuous improvements.
- • Communicate shipping options, constraints, and cost impacts to stakeholders.
- • Obtain and compare freight quotes; prepare cost estimates for planned moves.
- • Track and trace shipments; provide proactive status updates and exception alerts.
- • Coordinate returns, RMAs, and disposal or recycling per policy and regulations.
- • Monitor inventory availability, backorders, and substitutions; escalate shortages.
- • Collaborate with sales, procurement, and warehousing to resolve order or material issues.
- • Safeguard proprietary materials and sensitive documents during handling and transport.
- • Measure logistics KPIs (on-time delivery, OTIF, cost, damage rate) and report performance.
- • Maintain positive relationships with customers, carriers, suppliers, and internal teams.
- • Capture customer requirements and service levels and translate them into shipment plans.
- • Process orders and allocate inventory in ERP/WMS to meet required ship dates.
- • Schedule pickups and deliveries; book carriers and confirm capacity.
- • Prepare and verify shipping documents (BOL, packing lists, labels, export documents).
- • Support special handling, hazmat, temperature control, and international compliance needs.
- • Maintain accurate master data, routings, and carrier accounts; ensure EDI/data integrity.
- • Identify consolidation, mode, or routing opportunities to reduce cost and improve service.
- • Liaise with 3PLs and carriers to monitor performance and resolve service failures or claims.
- • Reconcile freight invoices, validate accessorials, and flag discrepancies for correction.
- • Update and maintain SOPs, work instructions, and training guides for logistics processes.
- • Assist with onboarding and training of team members on systems and procedures.
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Related Pathways
Supply Chain & Transportation
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
