Description
Receive, tag, store, and retrieve coats, bags, and personal items in venue checkrooms, issuing claim checks and providing courteous, secure, and efficient service while maintaining organization, cleanliness, and lost-and-found procedures.
- • Keep counters, racks, and floors clean and free of clutter.
- • Greet guests and explain checkroom hours, fees, and policies.
- • Receive garments and personal items; issue numbered claim checks.
- • Tag, hang, and store items securely and in order for quick retrieval.
- • Return items only upon presentation of matching claim checks.
- • Verify tickets and resolve discrepancies or unclaimed items per policy.
- • Maintain logs of stored and unclaimed items; manage lost-and-found.
- • Monitor the checkroom area and queue to maintain safety and order.
- • Handle payments, tips, and receipts; reconcile cash or POS at shift end.
- • Check and restock tags, hangers, garment bags, and umbrella sleeves.
- • Report safety, security, or facility hazards to supervisors.
- • Escalate customer complaints or issues to management as needed.
- • Provide small courtesy services, such as umbrella bagging or lint rolling, when permitted.
- • Control capacity; post signage and communicate wait times when full.
- • Coordinate with security on suspicious packages or incidents.
- • Set up and break down portable racks, stanchions, and counters for events.
- • Assist guests by opening doors or helping carry items to the counter.
- • Follow emergency procedures and assist with evacuations if required.
- • Organize items by section, size, or tag sequence to optimize space.
- • Comply with privacy and handling standards to prevent damage or loss.
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Arts, Entertainment, & Design
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Tasks & skills:
O*NET occupational data (work activities, skills, knowledge).
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This site includes information from O*NET by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Career Clutch has modified some of this information for student readability. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.
Last reviewed: Jan 2026
